Hulu is one of the leading streaming platforms on the globe thanks to its extensive library of content like movies, TV Series, and originals. While the platform has a slick user interface that’s actionable and extremely easy to get used to, there might be times when video playback may just not work due to a variety of reasons. One of the common issues people face with Hulu is they receive the error code runuk13 when trying to play a video. If you’re getting the same error, let’s look at all the possible ways to fix it.
The RUNUNK13 error means that Hulu isn’t able to play a video due to an error. While it never states the kind of error, it could be due to many reasons like loss of internet connection, problems at the backend, or bugs in the app. It’s nothing a few potential fixes cannot get rid of.
1. Restart Your Hulu App
If you’re seeing the error RUNUNK13 on the Hulu app on Android or iOS, one of the first things you should do is try restarting the app. Once you exit the app, clear it from the background manually by going to recent apps, and launching the app again.
If you’re using Hulu on your browser, refresh the browser window and try playing the video again. If that doesn’t work, close your browser and launch it again. Go to Hulu and try playing the video again.
2. Check Your Internet Connection
One of the common reasons why the Hulu error RUNUNK13 appears is due to bad internet. So, to check if your internet connection is stable and working properly, we suggest opening a new window and testing its speed by typing “speed test” on Google. Press Start and it should start measuring the speed.
If the internet seems to be working, disconnect/turn off the Wi-Fi or mobile data connection and reconnect again. Go to Hulu and try playing the video and it should work.
3. Clear Cache or App Data
Oftentimes, the apps tend to store data that later conflicts with other aspects of the code. Hence, if you’re facing the error RUNUNK13, it’s possible that there’s a cache conflict with previously stored web video data, in which case you will need to clear cache on your Android or iOS device. Similarly, you can try clearing cache on Mac or Windows.
4. Check If Hulu is Down
When an app or service doesn’t work, there’s a possibility that it’s not because of the issue is from Hulu’s side and not your device or internet. Hence, if you’ve tried restarting and clearing the cache, we suggest checking the status of Hulu on sites like Downdetector (website) where people who may report issues similar to yours.
If you see a spike in the number of outage reports and a lot of people have reported, you know, for sure, that it’s a Hulu issue.
5. Update the Hulu App
The easiest way to fix an app issue is by updating it to the latest version. It’s possible that a recent update to Hulu introduced a bug responsible for the RUNUNK13 error.
Developers may have already pushed the update to Hulu on your device. All you need to do is go to the respective app stores of your Android or iOS devices and update Hulu to the latest version. You can also check out the Hulu app listing page from the following links to update the app directly.
6. Restart Your Device
If none of the above methods have worked so far, the only potential fix left is restarting your device. The fact that restarting a device almost fixes all issues is quite magical, and the chances that it will get rid of the RUNUNK13 error on Hulu are pretty high. Here’s how you can restart Windows, Android, or MacOS devices.
The final option is to contact Hulu support but considering we’ve tried everything that could’ve been a potential cause and didn’t work, Hulu support may not be of much help either.
That said, if you’re facing the RUNUNK13 error on your phone, but the stream works perfectly on your laptop, watch content on your laptop or vice versa. If it’s a known issue and Hulu is working on it, it should be fixed in future app releases.
Did the fixes mentioned above help you fix the Hulu RUNUNK13 issue? Let us know if you have any doubts in the comments below.
