Hundreds of IndiGo passengers traveling to or from Turkey faced delays of more than 24 hours due to operational issues. Passengers reported poor communication, lack of assistance and inadequate compensation. Complaints emerged on social media, highlighting missed flights, exhaustion and no alternative arrangements. The incident has added to IndiGo’s struggles, with a recent report ranking it among the world’s worst airlines.
Passengers stranded due to delay in operations
IndiGo passengers traveling between Türkiye and India faced 24-hour hassle operational delay At least four flights connecting Istanbul to Delhi and Mumbai were affected. The airline issued a statement apologizing for the inconvenience but failed to effectively allay passengers’ concerns.
Outrage on social media highlights poor customer service
Affected passengers turned to platforms like X and LinkedIn to share their experiences. Flyers described frequent delays, cancellations and inadequate communication from IndiGo. Anushree Bhansali, a stranded passenger, revealed how she suffered exhaustion and fever due to the delay as she did not get accommodation or food vouchers.
Oho @IndiGo6E Your management of flight number 6E0018 from Istanbul to Mumbai on 12th December was very poor. It was scheduled to depart at 8:15 pm, but was delayed to 11 pm the same day. Okay, we waited. Then it was surprisingly extended to 10 am the next day. What’s going on?
– Parshwa Mehta (@parshwa_1995) 12 December 2024
Chaos and confusion at airports
Rohan Raja, another passenger, recalled his struggle after a flight from Delhi was cancelled, leaving passengers left in the cold without transport. Parshva Mehta shared his frustration about the lack of timely updates, saying Turkish Airlines employees provided more information than IndiGo employees.
Passengers at Istanbul Airport faced overcrowding in lounges meant to compensate for delays, with no alternative flights or clear compensation plans offered.
Demand for accountability and compensation
Passengers criticized IndiGo for “gross failure of basic customer service”. Many demanded an official apology and fair compensation. Mehta stressed that every stranded passenger deserves better treatment and accountability from the airline.
Indigo’s struggle in global ranking
The incident follows the AirHelp Score Report 2024, which ranked IndiGo 103rd out of 109 airlines, marking it as one of the worst globally. Air India and AirAsia were ranked 61st and 94th respectively.
conclusion
The recent delays and mistreatment of passengers highlight IndiGo’s ongoing challenges in maintaining customer trust. Effective communication and adequate compensation are important to reduce such incidents and rebuild the reputation of the airline.
