American Airlines has amended its policy regarding deboarding passengers, potentially making it harder for passengers to “bounce”.
“We strive to create a sense of community and provide a travel experience where everyone feels welcome,” the airline wrote in amendments to its inflight manual. A sighting was reported from the wing.
The rule change was prompted by an incident over the summer, after which AA was sued. eight African-American passengers He was removed from a flight from Phoenix to New York on complaint of body odor.
According to the new policy, flight attendants are only allowed to remove passengers if there is a “threat to safety and security.”
Furthermore, any issues should be raised first by the passengers and not by the crew members.
Meanwhile, this issue needs attention Two flight attendants and should attempt to resolve the problem without removing the flyer with the alleged problem.
The carrier writes that in the “rare event” it is not possible to resolve a “non-safety or non-safety concern,” the captain should contact a complaint resolution officer (CRO).
If those weren’t enough hurdles, all flight attendants must submit a Customer Event Non-Safety/Non-Safety (CERS) form within 24 hours of the incident.
“Our duty to every team member – no matter the circumstance – is to lead with respect, discretion, care and compassion,” American Airlines wrote. “Discrimination against any customer or team member based on race, sex, color, sexual orientation or national origin is unacceptable and will not be tolerated at American Airlines.”
The rules also state that the final decision on whether a passenger should be removed due to safety concerns rests with the captain and only after a “thorough assessment” of the issue.
However, under AA’s existing contract of carriage, Air passengers can still be evacuated Due to body odor on airplanes, this modification makes it difficult to do.
According to A View from the Wing, this change will also mean that removing “inappropriate” attire will no longer be at the discretion of an individual flight attendant as was previously the case.
In the past, the carrier has come under fire the passengers who were angry Thrown out for being underdressed.
