They raised a stink.
Angry UK soccer fans claimed they were stranded in Berlin, Germany, without assistance after a Eurowings flight was diverted due to a mysterious burning smell.
The mile-high mishap occurred Monday morning while Eurowings flight EW8470 was flying from Berlin to Manchester, UK, per the Independent.
Many of the 150 passengers onboard had attended the Euro 2024 final on Sunday evening, during which Spain beat England 2-1.
The Airbus A319 had been in the air for several minutes when the captain informed the passengers over the intercom that they’d have to return to the German capital due to a “warning light flashing” on the motherboard, according to Manchester passenger Gareth Davies.
This trip to nowhere went from bad to worse after “a smell of burning entered the cabin” upon arrival, the passenger told the Independent.
Despite the seemingly alarming odor, the crewmembers claimed there was no reason to panic.
“We were told not to worry about the fire engines, take our luggage and not to take photos or videos ‘because we don’t want to be on TikTok,’” recalled Davies.
“An ‘air emergency’ was declared, a standard procedure to obtain a prioritized landing,” said Eurowings representatives in a statement to the Post.
The airline said that a subsequent investigation by the fire brigade revealed that there was “neither a fire nor smoke in the cabin.”
“There was no danger to passengers or crew at any time,” Eurowings added.
Unfortunately, their odyssey had only just begun.
When the passengers disembarked the aircraft and returned to the terminal, there reportedly were no Eurowings staffers to assist them, only passport checkers.
“We hadn’t been told what would happen next so we all went through passport control,” recalled Davies. “People had no clue about their checked bags and many exited the baggage hall – I only had carry-on.”
Davies implored Eurowings for help on X, writing: “Will you kindly provide someone to speak to about what we do next??? RIDICULOUS.”
A representative replied, “Please go to one of our Eurowings counters at the airport so that our colleagues can help you with a rebooking and other questions. Our colleagues will be happy to help.”
However, Davies claimed in a subsequent X post that there wasn’t “a Eurowings counter at Berlin airport.”
“There is an Airline Assistance Switzerland counter that is kindly trying to help everyone,” the incensed passenger fumed. “No Eurowings employees here. Please arrange for a Eurowings employee to come to Berlin airport to assist us.”
Eurowings reps told The Post that an “alternative flight was arranged for the affected passengers.”
A spokesperson added that “the guests were informed accordingly and provided with food vouchers at BER. We apologize for any inconvenience caused to our guests.
“Despite limited capacity due to the high summer vacation volume and the return traffic after yesterday’s European Championship final, we did our utmost to provide our passengers with the fastest possible care,” the carrier added.
