Federal Transportation Department data show U.S. air passenger complaints rose 12% last year.
According to the annual report, there were 96,853 “presentations” from passengers in 2023, up from 86,240 in 2022, the most since 2020. Air Travel Consumer Reports,
Nearly 70%, or 67,661, of the applications were from US airlines, while 26% of the applications were focused on foreign airlines.
According to the report, on an average 91% of complaints in the last three years have been made by angry passengers.
The highest number of complaints in 2023 were about disability-related issues, with 2,685 complaints from passengers, a 28% increase over the previous year.
DOT also saw a similar increase of 27%. Discrimination complaints In 2023, with 223.
The department will not segment complaints by airline or airport.
This high number of complaints comes at a time when disturbing, out-of-control incidents on airplanes are making headlines almost daily.
