Delta Airlines sued CrowdStrike in Georgia state court on Friday a global outage Flights were canceled en masse in July, disrupting travel plans of 1.3 million customers The cost to the carrier was more than $500 million.,
Delta’s lawsuit, filed in Fulton County Superior Court, was called Faulty software update from CrowdStrike “Disastrous” and said the firm “forced its customers to install unused and faulty updates, causing more than 8.5 million Microsoft Windows-based computers to crash worldwide.”
The July 19 incident caused flights to be canceled worldwide and affected industries around the world, including banks, health care, media companies, and hotel chains.
CrowdStrike did not immediately respond to requests for comment late Friday. First, this Delta’s criticism dismissed And suggested that its liability is minimal.
Delta, which has purchased CrowdStrike products through 2022, said the outage forced it to cancel 7,000 flights, affecting 1.3 million passengers over five days.
Delta said CrowdStrike is liable for out-of-pocket damages in excess of $500 million, as well as an unspecified amount of lost profits, expenses, including attorneys’ fees and “reputational damage and future revenue loss.”
The incident prompted the transport department to launch an investigation.
“If CrowdStrike had tested the faulty update on even a single computer before deployment, the computer would have crashed,” Delta’s lawsuit says. “Because the faulty update could not be removed remotely, CrowdStrike crippled Delta’s business and caused excessive delays for Delta customers.”
Delta said that as part of its IT-plan and infrastructure, it has invested billions of dollars “in licensing and building some of the best technology solutions in the airline industry.” CrowdStrike is Questioned why Delta’s performance was so poor Compared to other airlines.
Last month, a senior CrowdStrike executive apologized before Congress for a faulty software update.
CrowdStrike senior vice president Adam Meyers said the company released a content configuration update to its Falcon Sensor security software, which resulted in system crashes around the world. “We are deeply sorry this happened and we are committed to preventing it from happening again,” Meyers said.
