popular nsw music Festival Lost Paradise says it is “doing everything we can” to protect ticket holders. Its US-based ticketing platform suddenly went dark,
Festival organizers are trying to understand why major ticketing company Lite Ticketing – which serves international clients including Coachella, Pitchfork and Electric Forest – has gone offline.
Lite suddenly ceased operations and shut down its website, which now displays a “come back soon” message.
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It said: “Our website is currently undergoing scheduled maintenance. We should come back soon.
The company has fired employees and refused to pay several concert promoters for hundreds of thousands of dollars worth of tickets sold on the platform. board Report.
queensland Festivals Rabbits Eat Lettuce and Lost Paradise were among the Australian events to use the ticketing platform,
Organizers of Lost Paradise postponed the sale of festival accommodation to an unconfirmed date while they investigated the issue.
In an update on Tuesday, organizers said they were aware that the lights were still offline and that the company was aware of such reports.
“Communications with Lyte's senior team did not help us understand what actually happened,” he said.
“We look forward to a resolution to share with you soon.”
Organizers said all sales of accommodation upgrades, parking passes and VIP upgrades are on hold.
“More concrete updates will be released soon,” he said.
“Thank you for your patience and tremendous enthusiasm for our 10th anniversary edition.”
Rabbits Eat Lettuce organizers initially said they were unable to contact Light for clarification on the “unexpected” outage, but were later told the company had ceased operations.
“We have received correspondence from a LIGHT representative who has advised us that LIGHT Ticketing has suspended operations, so we have taken the necessary steps to change ticketing providers for REL2025,” Rabbits Eat Lettuce organizers said last week.
“We apologize for this inconvenience caused by Lyte, and will work to ensure a smooth transition with the transfer of all existing tickets to the new provider.”
The festival has since returned to Humanitix and stated that all tickets purchased directly through Lite will automatically be transferred to the Humanitix system and re-issued to the same email used through Lite.
chaos in the company
Lyte's founder and chief executive Ant Taylor confirmed to Billboard last week that he has resigned from the company.
According to Billboard, an emergency board is looking for a potential buyer who could pay fans and promoters affected by the shutdown.
It is unclear how many promoters and ticket-buyers will be affected by the closure.
Billboard reports that major festival promoters often have several million dollars' worth of ticketing inventory listed on the Lite system, according to an attorney representing more than $1 million in cumulative claims against the ticketing platform.
Lite's customers are reportedly worried that the platform will go into administration without paying its customers any revenue from tickets sold on their behalf.
According to Billboard, for smaller event organizers, this can equal almost all of an event's revenue.
The outlet reports that lawyers for many festival clients hope to get their clients' money out of the light before it goes into administration.
Lite was launched in 2014 as a fan-to-fan ticket exchange where punters could list tickets to events they could not attend and ethically resell them to other interested fans. Could.
