Car market leader Maruti Suzuki India on Wednesday said it plans to expand its overall service network to 8,000 touchpoints by 2030-31 with an aim to reach closer to its customers.
The company, which opened the 500th service touchpoint for its premium retail outlet NEXA on Wednesday, currently has 5,240 touchpoints across NEXA as well as ARENA – the mass market retail chain.
Hisashi Takeuchi, MD and CEO, Maruti Suzuki India, said, “We aim to provide our customers with consistent convenience and a better car ownership experience. One way to do this is by getting closer to our customers to give them the assurance of finding a Maruti Suzuki service touchpoint nearby. meet.” said in a statement.
He further added, “Going forward we plan to significantly increase our annual production and sales, we will also strengthen our service network. We plan to expand our service network including ARENA and NEXA service touchpoints by the financial year To expand from about 5,240 to 8,000.” 2030-31.” Maruti Suzuki opened its first NEXA service workshop in July 2017. Since then it has continuously expanded touchpoints and has added 90 such NEXA service touchpoints in 2023-24 alone, the highest in a single year. This The company has added 78 new NEXA service touchpoints so far in the financial year.
The 500th NEXA service touchpoint milestone was achieved in a period of 7 years and 5 months.
