This store will no longer be a target of abuse.
Target recently revised its generous returns policy to address ongoing abuse by customers – a decision made as many retailers face problems regarding return fraud.
The updated policy now emphasizes Target's “right to refuse returns, refunds and exchanges” to prevent scams and discourage fraudulent behavior, including but not limited to “preventing fraud, suspected fraud or abuse.” the updated website reads,
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The new rule was implemented after years of reports of customers returning large amounts of used or store-lifted items.
The company has maintained its original policy, allowing most discontinued items to be returned in like-new condition within 90 days. However, the new regime enforces that deceptive practices will not be tolerated. Employees will now be vigilant in identifying potential fraud.
The change comes amid a broader trend where retailers have lost significant revenue – about $101 billion last year – due to returns abuses, According to the National Retail Federation,
In the past, many retailers — including Target — have had to contend with customers who abused return policies, often returning used items that appeared to be in good condition.
In addition to the change in its returns policy, Target has also stopped accepting personal checks as payment.
The decision – which has been implemented since July 15 – reflects the decline in popularity of checks as a payment method, especially among younger consumers who prefer cards or digital wallets. Although some older customers still prefer cheques, their use has declined significantly.
Retail experts have noted that checks are becoming increasingly obsolete in modern times. Other retailers like Aldi and Whole Foods have already eliminated the use of in-person checkouts entirely.
The policy adjustment at Target reflects the evolving retail landscape, where issues such as return fraud and payment methods are important considerations for maintaining profits and customer trust.
By updating its returns policy and eliminating checks, Target is hoping to manage the challenges posed by fraudulent activities and the changing dynamics of payment preferences in the retail sector.
