In a significant step towards digitalising traffic enforcement, Delhi’s transport department will soon start sending e-challans to commercial vehicle owners through WhatsApp. Currently, around 1,000-1,500 e-challans are issued daily. The Department expects these numbers to increase significantly once the system becomes operational, reaches a wider audience and compliance rates increase.
New system to streamline notifications and payment processing
The transport department has started the process of appointing a service provider who will be responsible for implementing this system. This provider will set up WhatsApp accounts linked to the e-challan information E-Transport Portal, Which will facilitate streamlined information and payment processes. According to officials, WhatsApp messages will feature hyperlinks and PDFs for easy access to details and payment links.
Multi-format communication in English and Hindi
To reach the diverse user base, WhatsApp messages will support formats like text, images, videos and PDF, ensuring that vehicle owners receive all the necessary information in a clear and accessible format. Communication will be bilingual, speaking both English and Hindi, to maximize effectiveness and reach.
Automated notifications for seamless user experience
The new system will automate various notifications including e-invoices, payment reminders, due date alerts, payment receipts and certificates. This automation ensures that vehicle owners are kept informed about pending dues, which is expected to improve compliance and reduce traffic violations.
With an estimated 82 lakh active vehicles in Delhi, the new WhatsApp e-challan system represents a significant step towards digital enforcement, potentially boosting efficiency and compliance across the capital’s transport network.
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