An American couple – using a digital age hack to keep track of their luggage while traveling abroad for a European holiday – became frustrated with United Airlines when one of their bags did not arrive to them, even though they knew it was supposed to. Where from.
Dan Adams and his partner Kurt, being the tech-savvy smartass they are, placed an Apple AirTag inside all four of their checked bags before flying in business class for their two-month trip to Barcelona.
The couple say they treated themselves a little because they wanted their vacation to be memorable.
“We had planned this trip for a long time. It was the trip of a lifetime, Adams. Told KNBC.
“We reach Barcelona. Get off the flight, go to the airport. And I take out my phone. And all four bags are there, so I’m like, ‘Yay, they made it,'” Adams said.
Despite his simple efforts to keep his bags safe, he never saw any of them when he went to collect his luggage.
Adams’ phone showed that the missing bag was only a few feet away from him, practically on the other side of the wall he was standing on, but the guess was that one of the airline employees had forgotten to put it on the conveyor belt.
The couple expressed their dilemma to one of the baggage agents and showed the location, but were told that the bag was not found.
“She came back and said, ‘No, there’s no sign of your bag. Someone probably took it.’ I said, ‘No one took it. The AirTag shows it there.’ He said, ‘We don’t go by AirTags, we go by our system,'” Adams recalled dejectedly.
The tired, jetlagged couple were told that the bags would be delivered to them later as they had decided to leave the airport.
Not entirely convinced, Adams kept track of the bag’s location and became concerned when it began making movements on his phone.
“It came into Barcelona and then kept going out of Barcelona,” he said.
As the outlet reports, the bag was driven out of town for 34 minutes, as Adams practically watched her luggage disappear and became suspicious of an airport employee who stole her luggage.
“I knew at that moment that I would never see that bag and all its contents again,” he said.
Adams filed a claim with United, saying he had “been a really good customer for years and years” and was appalled by the way he was treated.
The Post has reached out to United.
Travel expert Katy Natro told the outlet that travelers using tracking devices like AirTags in their luggage should not leave the airport if they know where the bag is, and should instead report the situation to airport police if the airline isn’t cooperative. Tell to.
Although United won’t be using Adams’ location for baggage searches, future travelers won’t have to worry about the rare situation.
Apple AirTag users will soon be able to Third Party Access to Tracking Information.
This will allow airports and airlines to search for lost bags in real time.
Apple announced The “Share Item Location” feature as part of the new iOS 18.2 operating system, which will have a third-party sharing option.
The new feature is now available in most regions around the world as part of the beta version of iOS 18.2, which will soon be available to all users with iPhone Xs and later software updates.
The new feature on the Find My app will allow users to share the location of a lost item with “an airline or trusted individual.”
(TagstoTranslate)US news(T)air travel(T)airports(T)apple(T)barcelona(T)baggage(T)Spain(T)United Airlines
